Here to help
Frequently asked questions
Can't find your answer? Email hello@mame.co and we reply within 24 hours.
Orders and payment
How do I pay?
At checkout you are taken to a secure payment page run by Xendit, a licensed Indonesian payment provider. You can pay with QRIS, e-wallets such as GoPay, OVO, DANA and ShopeePay, bank virtual account, or credit and debit card. The exact options shown depend on what is available for your order.
Is payment secure?
Yes. We never see or store your card or bank details. Payment is handled entirely by Xendit.
What currency are prices in?
All prices are in Indonesian Rupiah (IDR).
Can I change or cancel my order?
Email hello@mame.co as soon as possible. If your order has not shipped, we can change or cancel it.
My payment failed. Was I charged?
If you see a payment failed message, you have not been charged. Your bag is saved, so you can try again from checkout.
Size and fit
What size should I buy?
Every dress comes in one size, cut from a ribbed stretch knit that follows your shape. The length is 140 to 150 cm and the width is 55 to 65 cm. See the size and fit guide.
Will it fit me after pregnancy?
The stretch knit was chosen for exactly this. It moves with a changing body. If you are unsure, message us and we will give you an honest answer.
I am petite. Will it be too long?
The dresses are floor length on most women. On shorter frames the hem pools slightly, which suits the flared shapes. Some customers have them taken up by a local tailor.
Delivery
Where do you deliver?
Everywhere in Indonesia, free of charge. International delivery is not available yet.
How long will it take?
Orders usually ship within 1 to 2 business days, then take 2 to 10 business days depending on where you are. See shipping.
How do I track my order?
We email your tracking number when your order ships.
Returns
Can I return or exchange?
Yes, within 7 days of delivery, unworn with tags attached. See returns and exchanges.
My dress arrived faulty.
Email us within 48 hours of delivery with photos and we will replace or refund it, including shipping.
About MAMÉ
Why don't you show models' faces?
We want to earn trust before putting a campaign in front of you. When we do show faces, they will be real women from our community. Read why.
Do you have a physical store?
Not yet. We are online only for now.
Do you work with stockists?
Yes. Boutiques interested in stocking MAMÉ can email hello@mame.co for our wholesale lookbook.