Returns & exchanges

We want you to love how your dress feels. If it is not right, you can return or exchange it within 7 days of delivery.

What we accept

• Items that are unworn, unwashed and undamaged, with the tags still attached.
• Items in their original packaging.
• Requests made within 7 days of the delivery date shown on your tracking.

For hygiene reasons, we cannot accept items that have been worn, washed, altered or perfumed.

How to return or exchange

1. Email hello@mame.co with your order reference, the item, and whether you would like an exchange or a refund.
2. We reply within 24 hours with the return address and instructions.
3. Send the parcel with a tracked courier and keep your receipt.
4. Once we receive and check the item, we send your exchange or process your refund.

Refunds

Refunds go back to your original payment method through Xendit, our payment provider. Once approved, they usually appear within 7 to 14 business days depending on your bank or e-wallet.

Return shipping

Return shipping is paid by you, unless the item is faulty or we sent the wrong one. We cover the delivery of exchanges back to you.

Faulty or incorrect items

If your dress arrives faulty or is not what you ordered, email us within 48 hours of delivery with photos. We will arrange a replacement or full refund, including shipping costs.

Your rights under Indonesian consumer protection law are not affected by this policy.